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Dude, don't wait on that Dell refund!

Dude, don't wait on that Dell refund!

(Refunds-Settlements) Permanent link

cashIf you bought a Dell computer sometime in the past four years and had a problem with financing, technical support, warranty repairs or cashing in a rebate, you may have some money coming. But if you want it, act now, because the April 13 deadline to submit claims is fast approaching.

Dell agreed to pay $1.5 million in restitution under a settlement reached in January with attorneys general in 34 states. But with the April 13 deadline approaching for consumers to file claims, only 42 Washington residents have filed valid claims. Read this to figure out whether you qualify for a refund. If you think you’re eligible, you need to download a claim form and return it by April 13. (Sooner is better, though, so our staff isn't scrambling to process a bunch of forms that tumble in at the last minute.)

Posted by AGO Blog Moderator at 03/26/2009 02:26:51 PM | 


Our office provided me with a Dell laptop in mid-2008with 5 year warrenty. And my computer crashed in February 2009. The problems I had were blurry monitor, and awful grinding noises from the computer. I called 800 Service center number - first tech answered from India, and after a long hold then series of questions and identifying me then said it is not his department, and the next was in East coast, the third one was in Philippines. He asked me go through a self-problem- assessment, then he said that no problems found. Well by then, the monitor screen went completely dark. Of course, all three phone calls had me wait on hold for more than 15 -20 minutes each time. I had to send it to a technicial in CA, then a week later, my computer was returned to me with a new monitor screen (LCD), Video card and mother board. I was totally out of computer for a week, and wasted precious time with unhelpful foreign technicians.
Posted by: Younghee Oh ( Email ) at 3/30/2009 6:30 PM


Do you know how a California resident can file a claim? The AG's website doesn't seem very helpful. [AGO BLOG MODERATOR'S RESPONSE: Contact the California Attorney General's Public Inquiry Unit at 1-800-952-5225 or download a claim form at http://www.ag.ca.gov/newsalerts/release.php?id=1671&]
Posted by: Jesse ( Email ) at 4/7/2009 11:02 AM


I wish this had been publicized better. I just found out about it the day before the deadline, and by then I was in the middle of taxes and a work deadline and had no time to file. Between Dell accusing me of stealing my own identity (and never owning up to the fact that their incompetence was the reason I couldn't access my bill--including the fact that they changed my address back to my Seattle address without my permission, thus rendering me unable to access my account online or via paper bill)--and then add on top of that their completely incompetent customer service when I call about a warranty problem...

And of course there's the icing on the cake, the promised $200 gift card for buying my laptop last year that never came.

Why wasn't this actually publicized? If it's such a huge settlement, why did I only hear about it two days ago?
Posted by: stacy ( Email ) at 4/15/2009 12:10 AM


If this was such a huge settlement, why did I only hear about it two days ago, when I was in the middle of a deadline at work and the throes of taxes??

I would have filed about Dell's complete incompetence had I known about this. First they promised me a $200 gift card for buying my laptop, which never came, then they accused me of stealing my own identity and wouldn't let me access my bill online. They even changed my address and started sending my bill to my old Seattle address, and then charged me a late fee for not paying my bill and a "convenience fee" for paying it on the phone when they wouldn't tell me how much I owed.

Add to that their complete incompetence when it comes to tech support, even under warranty, and I *would* have liked to have done something about it. But no one ever said anything online or in the news--how are we supposed to know about things like this??
Posted by: stacy ( Email ) at 4/15/2009 12:13 AM


Dear Stacey,

Thank you for reading All Consuming. I am sorry that you only recently learned of the Dell settlement. We announced this settlement with a news release on Jan. 12, 2009. We also issued sound files for radio and posted the announcement on All Consuming. The announcements received media coverage.

In addition, we followed up with a second news release and blog post in March to remind people of the deadline. This, too, received substantial media coverage and we then saw an uptick in valid claims.

I am sorry that you did not see or hear the news stories or our alerts. Please subscribe to receive future announcements. You can receive RSS feeds or sign up for our news release listserv.

Sincerely,

Kristin
Posted by: Kristin Alexander, Blog Moderator ( Email | Visit ) at 4/20/2009 10:54 AM


Why was this not advertised better? Dell has all the affected customers on file in their database so why were they not required to notify customers as part of the agreement? Since I was on active duty military when I purchased a computer and then deployed, what recourse do I have now that I have missed the deadline?
Posted by: Michael Nord ( Email ) at 8/3/2009 5:52 PM


Michael,

It is unfortunate that your circumstances did not allow you to file a claim because you weren’t aware of the settlement. However, I invite you to file a complaint with our Consumer Resource Center so that we might attempt to resolve your issues through our informal mediation process. You can file online at www.atg.wa.gov/fileacomplaint.com.

As for your question about advertising, our office issued two news releases and did receive numerous claims. These claims even included several from out of state that we processed because the money to pay claims all came from a central restitution fund. Other states also simultaneously announced the case, so it did receive national attention.

Please keep in mind that Dell and 27 states negotiated a settlement that both Dell and the states – including Washington – believed would resolve consumer issues in an efficient and effective manner. Dell was not obliged to announce the settlement or contact their entire customer base. Please subscribe to receive future announcements. You can receive RSS feeds or sign up for our news release listserv.

Sincerely,

Kristin
Posted by: KRISTIN ALEXANDER - ALL CONSUMING MODERATOR ( Email ) at 8/6/2009 6:19 PM


[ALL CONSUMING BLOG MODERATOR'S RESPONSE: Russ, you may wish to file a complaint with our Consumer Resource Center.] what do the people that didnt here about the dell lawsuit do, I belive i payed 5500.00 for a 1999.00 computer..what can we do? I am still paying
Posted by: russ lefaucheur ( Email ) at 1/19/2010 2:34 PM


A friend of mine who is 84 yrs old bought a Dell computer in 2007 and has had nothing but problems with it from the get go.Poor customer service from Dell, Originally cost approx.$1200.00.He was on some kind of monthly payment plan with DFS, and paid each month but somehow the act was turned over to D FS collection and he paid addl $1000.00 now he is being harrassed by a collection service who DFS sold the act to and they want to settle the act for addl $1300.00 ?? He has paid for this lemon of computer and is still paying.He had no knowledge of this settlement or he would have filed a claim.Now what can he do.He lives in Nevada and to ill to deal with this collection service and he should not have to since he paid the contract infull. Is it too late for him to get some assistance thru this group settlement [Blog Moderator's Response -- Unfortunately, yes, the deadline was in April 2009. Please have him call the Nevada AGO, maybe they can assist him.]
Posted by: anna ( Email ) at 7/6/2010 12:39 PM


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