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Top Consumer Complaints
| Top 20 Consumer Compaint Categories: 2007 | Rank | Industry | 2007 Total Complaints | 2006 Rank | 2006 Total Complaints | 1 | Communications | 1,650 | 1 | 1,468 | 2 | Collections | 1,620 | 3 | 1,307 | 3 | Retail Sales | 1,452 | 2 | 1,398 | 4 | Electronic Shopping | 1,210 | 5 | 819 | 5 | Auto Sales | 1,184 | 4 | 934 | 6 | Contractors | 981 | 6 | 818 | 7 | Landlord/Tenant | 695 | 21 | 291 | 8 | Books/Magazines & Directory Publishers | 640 | 8 | 653 | 9 | Credit Card Issuers | 636 | 9 | 584 | 10 | Cable Networks & Program Distribution | 569 | 16 | 376 | 11 | Auto Repair | 475 | 10 | 486 | 12 | Health Care | 466 | 11 | 454 | 13 | Commercial Banking | 445 | 14 | 398 | 14 | Mortgage Lending | 407 | 18 | 324 | 15 | Consumer Lending & Transfer Agents | 405 | 13 | 420 | 16 | Internet Service Providers | 398 | 12 | 443 | 17 | Telemarketing | 384 | 15 | 392 | 18 | Insurance | 362 | 17 | 339 | 19 | Online Auctions | 316 | 19 | 319 | 20 | Travel | 314 | 20 | 318 |
Historical Top 10 Comparison: 2001-2007 | Industry | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | Communications | 1 | 1 | 1 | 1 | 1 | 1 | 1 | Collections | 2 | 3 | 3 | 5 | 5 | 5 | 8 | Retail Sales | 3 | 2 | 2 | 2 | 2 | 2 | 2 | Electronic Shopping | 4 | 5 | 9 | 3 | 3 | 8 | 5 | Auto Sales | 5 | 4 | 4 | 4 | 4 | 3 | 3 | Contractors | 6 | 6 | 5 | 6 | 8 | 7 | 7 | Landlord/Tenant | 7 | 21 | n/a | n/a | n/a | n/a | n/a | Books, Magazines & Directories | 8 | 8 | 8 | 11 | 9 | 4 | 10 | Credit Card Issuers | 9 | 7 | 7 | 8 | 9 | 6 | 9 | Cable Networks & Program Distribution | 10 | 16 | n/a | n/a | n/a | n/a | n/a |
| Comparative Annual Statistics: 1990-2007 | | Year | Written Complaints | Telephone Inquiries | | Total Mediated Savings | 1990 | 16,252 | 173,075 | | $2,853,709 | 1991 | 18,540 | 218,599 | | $3,142,230 | 1992 | 18,407 | 227,589 | | $3,214,239 | 1993 | 17,951 | 235,594 | | $3,719,871 | 1994 | 20,509 | 266,533 | | $4,662,262 | 1995 | 22,056 | 266,125 | | $4,921,836 | 1996 | 21,757 | 272,944 | | $5,433,362 | 1997 | 22,434 | 310,717 | | $6,246,464 | 1998 | 21,622 | 229,818 | | $5,391,070 | 1999 | 21,699 | 231,268 | | $5,175,160 | 2000 | 22,072 | 164,127 | | $5,796,965 | | 2001 | 21,054 | 178,244 | | $5,436,190 | | 2002 | 25,627 | 189,886 | | $5,233,680 | | 2003 | 24,597 | 176,478 | | $5,558,793 | | 2004 | 20,416 | 151,336 | | $5,980,408 | | 2005 | 17,424 | 143,750 | | $5,216,067 | | 2006 | 18,354 | 119,484 | | $5,632,525 | | 2007 | 19,686 | 58,623 | | $5,433,449 |
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