|
| Top 20 Consumer Complaint Categories | Rank | Industry | 2011 Complaints | 2010 Rank | 2010 Complaints | | 1 | Telecommunications | 1,581 | 3 | 1,366 | | 2 | Collection Agencies | 1,577 | 1 | 1,795 | | 3 | Broadband Service Providers | 1,363 | 2 | 1,754 | | 4 | Retail Sales | 1,116 | 4 | 1,280 | | 5 | Auto Sales | 985 | 5 | 1,016 | | 6 | Commercial Banking | 914 | 7 | 823 | | 7 | Mortgage Lending | 893 | 8 | 774 | | 8 | Books, Magazines, Directories | 759 | 6 | 824 | | 9 | Electronic Shopping | 623 | 9 | 763 | | 10 | Health Care | 500 | 10 | 683 | | 11 | Contractors | 470 | 11 | 547 | | 12 | Travel | 416 | 14 | 469 | | 13 | Advance-Fee Fraud | 408 | 13 | 494 | | 14 | Consumer Lending | 374 | 15 (tie) | 455 | | 15 | Auto Repair | 359 | 18 | 367 | | 16 | Government Agencies
(Represents constituent inquiries/concerns received by Consumer Resource Centers. Processed as public correspondence.) | 336 | 15 (tie) | 455 | | 17 | Financing | 331 | 16 | 433 | | 18 | Residential Landlord/Tenant | 330 | 20 | 284 | | 19 | Manufactured Housing Landlord/Tenant | 328 | 17 | 369 | | 20 | Credit Card Issuers | 311 | 12 | 511 |
| Comparative Annual Statistics: 1990-2010 | | Year | Written Complaints | Telephone Inquiries | | Total Mediated Savings | 1990 | 16,252 | 173,075 | | $2,853,709 | 1991 | 18,540 | 218,599 | | $3,142,230 | 1992 | 18,407 | 227,589 | | $3,214,239 | 1993 | 17,951 | 235,594 | | $3,719,871 | 1994 | 20,509 | 266,533 | | $4,662,262 | 1995 | 22,056 | 266,125 | | $4,921,836 | 1996 | 21,757 | 272,944 | | $5,433,362 | 1997 | 22,434 | 310,717 | | $6,246,464 | 1998 | 21,622 | 229,818 | | $5,391,070 | 1999 | 21,699 | 231,268 | | $5,175,160 | 2000 | 22,072 | 164,127 | | $5,796,965 | | 2001 | 21,054 | 178,244 | | $5,436,190 | | 2002 | 25,627 | 189,886 | | $5,233,680 | | 2003 | 24,597 | 176,478 | | $5,558,793 | | 2004 | 20,416 | 151,336 | | $5,980,408 | | 2005 | 17,424 | 143,750 | | $5,216,067 | | 2006 | 18,354 | 119,484 | | $5,632,525 | | 2007 | 19,868 | 58,623 | | $5,433,449 | | 2008 | 25,197 | 44,843 | | $6,844,280 | | 2009 | 24,928 | 49,536 | | $7,156.877 | | 2010 | 22,141 | 39,250 | | $4,816,371 |
| Top 20 Call Categories 2010 | | | | Rank | Industry | Total | | 1 | Residential Landlord | 2,831 | | 2 | Automobile Dealers | 2,106 | | 3 | Collection Agencies | 1,871 | | 4 | Advance Fee Fraud | 1,426 | | 5 | Manufactured Housing Landlord-Tenant | 1,145 | | 6 | Commercial Banks | 826 | | 7 | Mortgage Lending | 777 | | 8 | Credit Card Issuers | 773 | | 9 | Contractors | 767 | | 10 | Telemarketers | 728 | | 11 | Government Agencies | 725 | | 12 | Retailers | 682 | | 13 | Telecommunications -Landline Phones | 658 | | 14 | Sweepstakes/Bogus Lottery Issues | 648 | | 15 | Automotive Repair | 625 | | 16 | Cable Networks and Program Distribution | 575 | | 17 | Telecommunications - Wireless Phones | 543 | | 18 | Legal Services | 500 | | 19 | Insurance Carriers and Related Activities | 444 | | 20 | Phishing | 431 |
|