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Consumer Complaints and Mediated Savings

Top 20 Complaints Table 

Historical Top 10 Table

Comparative Annual Stats Table

Complaints Pie Chart

Historical Complaints Graph

Historical Mediated Saving Graph

Top 20 Calls Table

Top Calls Pie Chart

Historical Calls Graph

 

Top 20 Consumer Complaint Categories

Rank

Industry

2011 Complaints2010 Rank

2010 Complaints

1Telecommunications1,58131,366
2Collection Agencies1,57711,795
3Broadband Service Providers1,3632 1,754
4Retail Sales1,11641,280
5 Auto Sales 9855 1,016 
Commercial Banking9147 823
Mortgage Lending8938774
8Books, Magazines, Directories7596824
9Electronic Shopping 6239 763 
10 Health Care 50010 683 
11 Contractors 47011 547 
12 Travel41614469
13 Advance-Fee Fraud 40813 494 
14 Consumer Lending37415 (tie)455
15 Auto Repair35918367
16Government Agencies
(Represents constituent inquiries/concerns received by Consumer Resource Centers. Processed as public correspondence.)
33615 (tie)455
17Financing 33116 433 
18Residential Landlord/Tenant33020284
19Manufactured Housing Landlord/Tenant32817 369
20Credit Card Issuers31112511


historical10

 

Comparative Annual Statistics: 1990-2010
YearWritten Complaints

Telephone Inquiries

 
Total Mediated Savings
1990
16,252173,075 $2,853,709
1991

18,540

218,599

 
$3,142,230
1992
18,407227,589 $3,214,239
1993

17,951

235,594

 $3,719,871
1994

20,509

266,533

 $4,662,262
1995
22,056266,125 $4,921,836
1996

21,757

272,944

 $5,433,362
1997

22,434

310,717

 
$6,246,464
1998

21,622

229,818

 
$5,391,070
1999

21,699

231,268 $5,175,160
2000

22,072

164,127

 
$5,796,965
200121,054178,244 $5,436,190
200225,627189,886 $5,233,680
200324,597176,478 $5,558,793
200420,416151,336 $5,980,408
2005

17,424

143,750

 $5,216,067
2006

18,354

119,484

 $5,632,525
2007

19,868

58,623

 $5,433,449
2008

25,197

44,843

 

$6,844,280

2009

24,928

49,536

 $7,156.877
2010

22,141

39,250

 $4,816,371

 

2010complaintspie

2010complaintsline

 

2010savings

Top 20 Call Categories 2010 
RankIndustryTotal
1Residential Landlord2,831
2Automobile Dealers2,106
3Collection Agencies1,871
4Advance Fee Fraud1,426
5Manufactured Housing Landlord-Tenant1,145
6Commercial Banks826
7Mortgage Lending777
8Credit Card Issuers773
9Contractors767
10Telemarketers728
11Government Agencies725
12Retailers682
13Telecommunications -Landline Phones658
14Sweepstakes/Bogus Lottery Issues648
15Automotive Repair625
16Cable Networks and Program Distribution575
17Telecommunications - Wireless Phones543
18Legal Services500
19Insurance Carriers and Related Activities444
20Phishing431

2010calls

2010phoneline

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