|
| Top 20 Consumer Complaint Categories | Rank | Industry | 2010 Complaints | 2009 Rank | 2009 Complaints | | 1 | Collection Agencies | 1,795 | 1 | 1,671 | | 2 | Broadband Service Providers
(combines two categories formerly termed Internet Service Providers and Cable Networks & Program Distributions) | 1,754 | Cable: 4
Internet: 17 | Cable Networks: 1,465 Internet: 17 | | 3 | Telecommunications | 1,366 | 2 | 1,464 | | 4 | Retail Sales | 1,280 | 3 | 1,641 | | 5 | Auto Sales | 1,016 | 5 | 1,199 | | 6 | Books, Magazines, Directories | 824 | 9 | 809 | | 7 | Commercial Banking | 823 | 7 | 871 | | 8 | Mortgage Lending | 774 | 12 | 642 | | 9 | Electronic Shopping | 763 | 6 | 904 | | 10 | Health Care | 683 | 10 | 712 | | 11 | Contractors | 547 | 11 | 647 | | 12 | Credit Card Issuers | 511 | 8 | 817 | | 13 | Advance-Fee Fraud | 494 | 14 | 493 | | 14 | Travel | 469 | 18 | 426 | | 15 | Consumer Lending & Transfer Agents | 455 | 15 | 467 | | 15 (tie) | Government Agencies
(Represents constituent inquiries/concerns received by Consumer Resource Centers. Processed as public correspondence.) | 455 | 23 | 307 | | 16 | Financing | 433 | 13 | 502 | | 17 | Manufactured Housing Landlord/Tenant Issues | 369 | n/a | 371 | | 18 | Auto Repair | 367 | 16 | 459 | | 19 | Insurance Agencies | 313 | 19 | 379 | | 20 | Residential Housing Landlord/Tenant Issues | 284 | 21 | 341 |
| Comparative Annual Statistics: 1990-2010 | | Year | Written Complaints | Telephone Inquiries | | Total Mediated Savings | 1990 | 16,252 | 173,075 | | $2,853,709 | 1991 | 18,540 | 218,599 | | $3,142,230 | 1992 | 18,407 | 227,589 | | $3,214,239 | 1993 | 17,951 | 235,594 | | $3,719,871 | 1994 | 20,509 | 266,533 | | $4,662,262 | 1995 | 22,056 | 266,125 | | $4,921,836 | 1996 | 21,757 | 272,944 | | $5,433,362 | 1997 | 22,434 | 310,717 | | $6,246,464 | 1998 | 21,622 | 229,818 | | $5,391,070 | 1999 | 21,699 | 231,268 | | $5,175,160 | 2000 | 22,072 | 164,127 | | $5,796,965 | | 2001 | 21,054 | 178,244 | | $5,436,190 | | 2002 | 25,627 | 189,886 | | $5,233,680 | | 2003 | 24,597 | 176,478 | | $5,558,793 | | 2004 | 20,416 | 151,336 | | $5,980,408 | | 2005 | 17,424 | 143,750 | | $5,216,067 | | 2006 | 18,354 | 119,484 | | $5,632,525 | | 2007 | 19,868 | 58,623 | | $5,433,449 | | 2008 | 25,197 | 44,843 | | $6,844,280 | | 2009 | 24,928 | 49,536 | | $7,156.877 | | 2010 | 22,141 | 39,250 | | $4,816,371 |
| Top 20 Call Categories 2010 | | | | Rank | Industry | Total | | 1 | Residential Landlord | 2,831 | | 2 | Automobile Dealers | 2,106 | | 3 | Collection Agencies | 1,871 | | 4 | Advance Fee Fraud | 1,426 | | 5 | Manufactured Housing Landlord-Tenant | 1,145 | | 6 | Commercial Banks | 826 | | 7 | Mortgage Lending | 777 | | 8 | Credit Card Issuers | 773 | | 9 | Contractors | 767 | | 10 | Telemarketers | 728 | | 11 | Government Agencies | 725 | | 12 | Retailers | 682 | | 13 | Telecommunications -Landline Phones | 658 | | 14 | Sweepstakes/Bogus Lottery Issues | 648 | | 15 | Automotive Repair | 625 | | 16 | Cable Networks and Program Distribution | 575 | | 17 | Telecommunications - Wireless Phones | 543 | | 18 | Legal Services | 500 | | 19 | Insurance Carriers and Related Activities | 444 | | 20 | Phishing | 431 |
|