Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

Jan 14 2011
Businesses and consumers agree that saying “no” means “no.” But does not saying “no” – or simply remaining silent – qualify as a “yes?" Some marketers seem to think so. They’ve increasingly used deceptive tactics to charge consumers for products and services they never intended to buy and to collect consumers’ personal information, resulting in increased solicitations.
Jan 5 2011
OLYMPIA…Attorney General Rob McKenna announced today that Facebook has agreed to improve its terms and conditions for state and local government agencies using the social media Web site. The new terms, facilitated through the National Association of Attorneys General (NAAG) and the National Association of State Chief Information Officers (NASCIO), resolve a series of legal issues that were caused by the site’s standard terms of service agreement.
Aug 10 2010
SEATTLE – Hundreds of thousands of consumers may have unknowingly enrolled in membership programs while using Web sites owned by Bellevue, Wash.-based Intelius. A two-year investigation by the Washington Attorney General’s Office alleges that Intelius received thousands of consumer complaints regarding unauthorized enrollment in the programs and that  company management including CEO Naveen Jain knew about the complaints but chose to continue the deceptive and tremendously profitable marketing tactics.
Aug 9 2010
SEATTLE – Washington Attorney General Rob McKenna and 33 other attorneys general reached an agreement with Internet message board host Topix.com to improve consumer protections and eliminate the $19.99 fee to expedite review of abusive or inappropriate posts.
Jul 8 2010
SEATTLE – A Redmond-based seller of e-commerce services agreed to change course after customers complained the company promised Web hits but struck out, the Washington Attorney General’s Office announced today.
Feb 5 2010
Consumer protection bills alive, too; property rights bills die without a hearing OLYMPIA — Washington State Attorney General Rob McKenna’s law enforcement bills have survived the first major hurdle of the 2010 legislative process.
Sep 3 2009
SEATTLE – Working with the Washington Attorney General’s Office, Australian authorities recently announced they’ve shut down an Internet health scam that fleeced more than 60,000 consumers worldwide.
Aug 31 2009
OLYMPIA — Washington State Attorney General Rob McKenna and Superintendent of Public Instruction Randy Dorn, in partnership with the Entertainment Software Association Foundation andWeb Wise Kids, today announced the launch of a statewide program that uses video games to help students, teachers, and parents better understand safe use of the Internet and other technology.
Aug 27 2009
OLYMPIA– On Monday, Washington State Attorney General Rob McKenna and State Superintendent of Public Instruction Randy Dorn will announce their partnership with the Entertainment Software Association Foundation and the non-profit Web Wise Kids to introduce an innovative youth Internet safety program that will be used in 70 Washington schools.
Aug 6 2009
SEATTLE – All they wanted was to start an online business. But many Washington residents who agreed to pay thousands of dollars to a company called StoresOnline claim they were suckered. ... After accusing the company of deceptive sales practices, the Washington Attorney General’s Office today announced an agreement that provides refunds for StoresOnline customers, who include many elderly and people on limited incomes.