AGO offers multiple ways to help consumers
It is almost impossible not to be a consumer. Whether a purchase is
made online or in a store down the street, whenever you engage in some
kind of business transaction you are a consumer.
The Washington State Attorney General’s Office and Better Business Bureau are partnering up for National Consumer Protection Week
, March 2-8. Both agencies are committed to providing Washingtonians with tools to protect themselves against growing scams and helping people make better purchasing decisions.
The Washington State Attorney General’s Office (AGO)
has recovered $20,000 from Rudy O. Corella, Jr., owner of Ultra Mega
Corp to resolve allegations that Ultra Mega Corp engaged in a number of
deceptive business practices in violation of the Washington state
Consumer Protection Act.
AGO, BBB and AARP partner to combat romance scams
more people go cyber to find love, the Washington State Attorney
General’s Office (AGO), the Better Business Bureau (BBB) and AARP warn
of an uptick in reports of romance scams. According to the Internet Crime Complaint Center,
romance scam victims lost more than $55 million in 2012. To combat this
growing epidemic, consumer protection groups are spending Valentine’s
Day warning singles about the dangers of “catfishing.”
After high-profile national data breaches, Attorney General’s Office encourages consumers to safeguard data
In recognition of Data Privacy Day, the Washington Attorney General’s Office (AGO) is urging businesses and individuals to take a moment to learn how to better protect information.
Secretary of State Kim Wyman, Attorney General Bob Ferguson and AARP are urging Washington residents to make wise choices when giving money to charity and avoid unscrupulous fundraising groups during the holidays and afterward.
Washington helped lead $17M multi-state settlement with Google
Attorney General Bob Ferguson announced today that his office, along with 36 states and the District of Columbia, entered into a settlement with Google Inc. for tracking information on Apple’s Safari web browser.
The Washington State Attorney General’s Office (AGO) has filed suit against an Ohio-based Internet business for failing to disclose its service charge and not fully refunding customers.
The Attorney General’s Office (AGO) has filed a lawsuit against an Internet based company in Colville, Wash. for violations of the Consumer Protection Act.
STOP.THINK.CONNECT.™ Campaign Encourages Awareness During Cyber Security Month
Better Business Bureau serving Alaska, Oregon and Western Washington and the Washington State Attorney General’s Office are proud to announce their participation as partners of STOP.THINK.CONNECT.™, a global cyber security awareness campaign to help digital citizens stay safer and more secure online.
Progress has been made to protect consumer privacy, but concerns remain
General Bob Ferguson, joined by 22 other state attorneys general,
announced progress in their effort to work with Google to improve how it
protects consumer privacy, and called on the company to offer greater
transparency and more meaningful privacy controls.
Attorney General Bob Ferguson’s High-Tech Unit has secured a $97,000
settlement with ZookaWare, an Arizona-based software company, and its
owner for engaging in unfair and deceptive practices against consumers
over the last several years.
Washington state strikes back against rigged Internet auctions
SEATTLE – Bidders on electronics and other goods auctioned on ArrowOutlet.com thought they were competing with other human beings. But it turns out, according to a lawsuit filed by the Washington State Attorney General’s Office, they were often battling “bots.”
SEATTLE – A powerful spam-sending application is attacking the most common smartphone operating system.
MyLife.com changes practices to resolve Attorney General’s investigation
SEATTLE – “Go to MyLife.com, the Internet’s leading people search site, just type in your name and see if someone is searching for you – for free,” proclaimed a television advertisement for Los Angeles-based website MyLife.com. “It could be an old boyfriend,” an attractive young woman with a laptop wonders aloud. But unfortunately, according to documents filed today by the Washington State Attorney General’s Office, there was nothing free about MyLife.com’s services.
Seattle-based company accused of unfair and deceptive practices will pay restitution
SEATTLE – Over the last seven years, more than 500 complaints flowed into the Washington State Attorney General’s Office and the Better Business Bureau regarding Seattle-based digital media provider RealNetworks, Inc. Consumers spoke of “odd charges” appearing on their credit cards, complaining of bills for monthly subscriptions for premium television, sports or game content that they never ordered.
Adscend Media LLC also pays $100,000 in attorneys’ fees to state
SEATTLE – The owners of a California-based online marketing company have agreed to stop spamming Facebook users. The details were revealed today in a settlement – a consent decree – between Adscend Media LLC and the Washington State Attorney General’s Office.
OLYMPIA – Washington State Attorney General Rob McKenna and Mississippi Attorney General Jim Hood released a joint statement Wednesday applauding Congressional action to address online counterfeiting and piracy.
OLYMPIA – The U.S. Supreme Court today agreed to hear the multi-state lawsuit challenging the constitutionality of the federal health care law.
SEATTLE – Consumers who purchased massage chairs, bath tubs and range hoods from a Bellevue-based company were left waiting … and waiting … for their simulated shiatsu, soaks and steam ventilation, said the Washington Attorney General’s Office.
SEATTLE – You may be owed money if you paid a Washington-based company that sold search-engine optimization, shopping cart integration and Web design and hosting services. The Washington Attorney General’s Office says small businesses nationwide are potentially eligible for refunds as a result of a consumer protection settlement with a group of defendants who used multiple business names since 2005.
SEATTLE – Despite warnings, many computer users unknowingly leave them themselves vulnerable to financial fraud or privacy invasions. In recognition of Data Privacy Day, Attorney General Rob McKenna today warned Washington residents to protect their personal information by checking the privacy settings on social Web sites and using secured networks.
Businesses and consumers agree that saying “no” means “no.” But does not saying “no” – or simply remaining silent – qualify as a “yes?" Some marketers seem to think so. They’ve increasingly used deceptive tactics to charge consumers for products and services they never intended to buy and to collect consumers’ personal information, resulting in increased solicitations.
OLYMPIA…Attorney General Rob McKenna announced today that Facebook has agreed to improve its terms and conditions for state and local government agencies using the social media Web site. The new terms, facilitated through the National Association of Attorneys General (NAAG) and the National Association of State Chief Information Officers (NASCIO), resolve a series of legal issues that were caused by the site’s standard terms of service agreement.
SEATTLE – Hundreds of thousands of consumers may have unknowingly enrolled in membership programs while using Web sites owned by Bellevue, Wash.-based Intelius. A two-year investigation by the Washington Attorney General’s Office alleges that Intelius received thousands of consumer complaints regarding unauthorized enrollment in the programs and that company management including CEO Naveen Jain knew about the complaints but chose to continue the deceptive and tremendously profitable marketing tactics.
SEATTLE – Washington Attorney General Rob McKenna and 33 other attorneys general reached an agreement with Internet message board host Topix.com to improve consumer protections and eliminate the $19.99 fee to expedite review of abusive or inappropriate posts.
SEATTLE – A Redmond-based seller of e-commerce services agreed to change course after customers complained the company promised Web hits but struck out, the Washington Attorney General’s Office announced today.
Consumer protection bills alive, too; property rights bills die without a hearing
OLYMPIA — Washington State Attorney General Rob McKenna’s law enforcement bills have survived the first major hurdle of the 2010 legislative process.
SEATTLE – Working with the Washington Attorney General’s Office, Australian authorities recently announced
they’ve shut down an Internet health scam that fleeced more than 60,000 consumers worldwide.
OLYMPIA — Washington State Attorney General Rob McKenna and Superintendent of Public Instruction Randy Dorn, in partnership with the Entertainment Software Association Foundation andWeb Wise Kids, today announced the launch of a statewide program that uses video games to help students, teachers, and parents better understand safe use of the Internet and other technology.
OLYMPIA– On Monday, Washington State Attorney General Rob McKenna and State Superintendent of Public Instruction Randy Dorn will announce their partnership with the Entertainment Software Association Foundation and the non-profit Web Wise Kids to introduce an innovative youth Internet safety program that will be used in 70 Washington schools.
SEATTLE – All they wanted was to start an online business. But many Washington residents who agreed to pay thousands of dollars to a company called StoresOnline claim they were suckered. ... After accusing the company of deceptive sales practices, the Washington Attorney General’s Office today announced an agreement that provides refunds for StoresOnline customers, who include many elderly and people on limited incomes.
OLYMPIA – Attorney General Rob McKenna today applauded Craigslist for its decision to eliminate its erotic services ads and create a new adult category that Web site employees will review.
OLYMPIA – As state legislators prepare to head home, Attorney General Rob McKenna was gratified that many of his consumer protection, community safety, and open government priorities had been approved by the Legislature. Some have already been signed into law and others await the Governor’s signature.
Rob McKenna, Washington State Attorney General Special to Institut national des hautes études de sécurité (INHES) Printable PDF including footnotes: Fighting Cybercrime While the Internet has revolutionized the way much of the world communicates and conducts business, it has also enabled a
In conjunction with iKeepSafe, Comcast is bringing the “Faux Paw the Techno Cat®” Internet safety program to Spiritridge Elementary School on June 12th. Students will participate in a special program with Attorney General McKenna, hosted by iKeepSafe and Comcast, to learn how to have a safe and healthy experience with connected technology.
SEATTLE – A 21-year-old Scottsdale, Ariz., man accused of coercing consumers to buy software that actually turned their computers into spamming machines agreed to a settlement
that substantially restricts how he markets software in the future, the Washington Attorney General’s Office announced today.
SEATTLE – Washington State Attorney General Rob McKenna today announced another win in the state’s fight to protect consumers from online fraud. A King County Superior Court Judge found that Internet affiliate advertisers Securelink Networks, LLC, and NJC Softwares, LCC, and their officers violated Washington’s consumer protection and spyware laws while marketing registry-cleaner software.
SEATTLE – A Washington-based company that sells search-engine optimization services to small businesses is prohibited from selling or advertising them to new customers and must permit cancellation of existing contracts, according to a settlement
announced today by Attorney General Rob McKenna.
Internet Advancement, of Redmond, which also does business as 4GreatBuys.com, was accused of misrepresenting its ability to provide top search-engine rankings and increase Web traffic, even after being sued by the state.
SEATTLE – The Washington Attorney General’s Office is accusing a Scottsdale, Ariz., man of coercing consumers to buy software to block computer pop-ups by first bombarding them with ads for pornography and Viagra. In a civil lawsuit filed today in King County Superior Court in Seattle, the state alleges that consumers who downloaded the software were further victimized when the program caused their computers to stealthily blast messages to other PCs at a rate of one every two seconds.
OLYMPIA – Washington Attorney General Rob McKenna today announced that MySpace has agreed to take significant steps to better protect children on its Web site. McKenna joined attorneys general nationwide in signing an agreement with MySpace that creates an industry-wide task force to develop technology to verify the age and identity of users.
SEATTLE – The Washington Attorney General’s Office announced today that it filed a petition to enforce a court order concerning Internet Advancement, a Redmond-based company that sells search-engine optimization services for thousands of dollars to small businesses.
OLYMPIA – More than 5,000 Washington residents become victims of identity theft each year according to reports from the Federal Trade Commission. That ranks Washington in the top 10 states for per capita victim reports. Attorney General Rob McKenna will visit Oak Harbor on Thursday, Oct. 18, to help raise awareness of identity theft prevention and assist the public in keeping sensitive documents out of the hands of crooks.
SEATTLE – Washington State Attorney General Rob McKenna today announced a settlement with one of three California-based Internet affiliate advertisers accused of violating the state’s consumer protection and spyware laws. HoanVinh V. Nguyenphuoc, owner of FixWinReg, sent anonymous “Net Send” messages to consumers’ computers that simulated security warnings but were actually ads for registry-cleaner software, according to documents filed today in King County Superior Court.
Seattle - Attorney General Rob McKenna and Comcast Senior Vice President Mitch Bowling met today to kick off Internet Safety Month and to discuss efforts to increase parental awareness of the tools available to keep their children safe on the Internet. McKenna has recorded public service announcements with McGruff the Crime Dog about Internet safety for kids that will run on Comcast in Washington over the next couple of months.
Seattle - Attorney General Rob McKenna and Comcast Senior Vice President Mitch Bowling will hold a media availability on Thursday, Oct. 4 focusing on increasing parental awareness of the tools available to keep their children safe on the Internet. Attorney General McKenna will also unveil PSA spots that will be aired on Comcast beginning this month, which is Internet Safety Month and National Crime Prevention Month.
SEATTLE – Attorney General Rob McKenna today announced that thousands of Washington consumers are eligible for refunds under a settlement with the operators of www.privasafe.com and www.surfsafeinternetservices.com that could ultimately cost the defendants $1 million.
SEATTLE – Washington Attorney General Rob McKenna today announced a $1 million settlement with New York-based Secure Computer that resolves Washington’s first lawsuit under the state’s computer spyware law. An estimated 1,145 Washington residents who purchased the company’s Spyware Cleaner software and, in some cases, Popup Padlock are eligible for refunds under the agreement filed in federal court.
BURIEN – Attorney General Rob McKenna wants parents to know that cyberspace is not a safe place for kids and teens to explore without Internet safety awareness. McKenna announced a new multi-agency partnership this week that uses Internet safety education as a tool to protect youth from online predators, pornography, and cyberbullies.
SEATTLE – Attorney General Rob McKenna today announced a settlement with CompuVest, a Renton-based corporation that sells computers via the Internet. The company will refund consumers and pay more than $20,000 to resolve allegations that it failed to honor warranties and misrepresented its products and return policies.
SEATTLE – Attorney General Rob McKenna today announced that he and other attorneys general will file a lawsuit tomorrow to prohibit the world’s largest manufacturers of Dynamic Random Access Memory (DRAM) chips from manipulating prices.
OLYMPIA – Attorney General Rob McKenna today joined 48 other attorneys general nationwide in urging Congress to work with Internet Service Providers to adopt a meaningful data retention standard to protect data critical to online child pornography and sex crime investigations.
Vancouver, WA – Vancouver senior Joe Macher’s Internet search started with a few simple words, “Free Kids Games.” Unfortunately, the files and programs his grandkids downloaded while they played online were anything but kids play.
SEATTLE – Washington State Attorney General Rob McKenna today announced a settlement with a New Hampshire man accused of using Microsoft’s name in advertisements to deceive consumers into purchasing a software program that falsely claimed computers were infected with spyware.
Seattle - Attorney General Rob McKenna today announced settlements with representatives of two California businesses accused of blanketing the Seattle School District and other organizations with junk e-mails.
SEATTLE – Washington State Attorney General Rob McKenna today announced a settlement with a New York man who allegedly allowed his name to be used as an alias in business dealings by Secure Computer, a company accused of violating Washington’s computer spyware law.
SEATTLE – A Vashon-based company named PeoplePeople that sells cheese, candles and posters online is being sued by the state for failure to deliver.
SEATTLE – Washington State Attorney General Rob McKenna announced today that an Oregon man is the first defendant penalized under Washington’s new computer spyware act.
SEATTLE – The Washington State Attorney General’s Office announced a settlement today with Sammamish-based SoftwareOnline.com, Inc. Under the settlement filed today in King County Superior Court, the company will refund affected consumers and pay $190,000 to resolve allegations that it misrepresented the extent to which its software is necessary for security, bombarded potential customers with pop-up ads and used deceptive billing practices.
SEATTLE – Attorney General Rob McKenna today announced the filing of Washington’s first lawsuit under the state’s new computer spyware act.
SEATTLE – A California marketing firm today was ordered to pay $3 million in civil penalties and $375,000 restitution to the Seattle School District for sending junk e-mails. Attorney General Rob McKenna today announced the U.S. District Court order against AvTech Direct, which came as a result of Washington’s first lawsuit under the federal anti-spam act.
SEATTLE – Attorney General Rob McKenna today commended Microsoft for its successful settlement with self-proclaimed “Spam King” Scott Richter and for the company’s dedication to Internet safety.
SEATTLE -- Billing complaints for on-line advertising that was never ordered have flooded the Seattle Consumer Resource Center (CRC) of the Washington Attorney General’s office in the last two weeks.
SEATTLE -- The Washington Attorney General's office has settled with the operators of Alyon Technologies, a New Jersey-based Internet billing service which allegedly charged consumers for adult web material they never intended to purchase. Parties to the settlement also include the company's president, Stephane Touboul, and its Georgia affiliate, Telcollect.