Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

Dude, you might have a Dell settlement check coming! Attorney General Rob McKenna announced today an agreement between the Attorneys General of 34 states and Dell under which Dell will provide restitution to customers who experienced problems with the company’s financing promotions, rebate offers, technical support and repair policies.

“It’s time for a reboot of Dell’s customer service system,” McKenna said. “Our agreement requires disclosures to prevent future communication breakdowns and ensures that customers who are owed money are promptly paid.”

Consumers may be eligible for restitution if 1) They have a valid complaint concerning a product that was purchased between April 1, 2005, and April 13, 2009, and is addressed by the agreement and 2) Dell owes them money. To find out if you qualify, read our settlements page. To learn more about the agreement, read our news release.

[Update:] Additional states have also reached separate agreements with Dell. As of this afternoon, the company announced that it has reached agreements with every state except for Georgia, New Hampshire and New York. New York previously sued Dell regarding similar allegations and a Supreme Court judge ruled against the company.

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