Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

It's time to test your consumer protection knowledge. This quiz question relates to how to handle certain things that show up in your e-mail inbox. Today I received the following e-mail:

Barclays Bank Online Security Alert

Daear Barclays Bank Customer,

We are updating all barclays bank online account information.

As a result of this, you are required to update your online banking security so as to secure your online account from unwanted third parties using the following steps.

 * Click on the attachement and follow the instruction

* Update your online banking details

* Confirm Update

*This security measure automatically update your online banking security.
*If you choose to ignore our request, you leave us no choise but to temporaly suspend your account.


Brian Pery

Barclays Bank PLC. Registered in England. Registered No: 1026167.Registered Office: 1 Churchill Place, London,

E14 5HP.Barclays Bank PLC is authorised and regulated by the Financial Services Authority

Copyright (c) Barclays Bank Plc

The e-mail included an attachment (should I have opened it?) which took me to this online form:


Scrolling down on the online form, the site attempts to capture some interesting information:


For the sake of argument, assume I am a Barclay's customer. What is the appropriate response to an e-mail such as this? While I can't offer free prizes, I will offer an "atta boy" for the first person who comes up with the correct answer(s).

-Dan Sytman-



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