A father-and-sons contracting business that built up a heap of customer complaints about shoddy service and unfair billing practices agreed to partial refunds for homeowners under two settlements announced today by the Washington Attorney General’s Office.
“We believe the Powells constructed new corporations to avoid liability and built their business on a foundation of misrepresentations,” said Assistant Attorney General Jacquelyn Findley, of the office’s Consumer Protection Division.
“Contractors must fairly represent their qualifications and perform the work as promised,” she added. “At the same time, it’s important for consumers to carefully consider who they hire to help with home improvements and repairs.”
The defendants, Tom Powell and his sons Neil, 28, and Jaymes, 23, live in Spokane and operate businesses under the names Neil’s Construction and Remodeling, LLC; CNJ Enterprises, LLC; Everything in the Dirt, Inc., AR Concrete and Decorative Concrete Concepts. They denied any wrongdoing but agreed to pay restitution to consumers under the settlements filed today in Spokane County Superior Court.
See today's news release for more information.
As a reminder, consumers can check www.contractors.lni.wa.gov to see whether a contractor is registered and whether there are claims on the contractor’s bond. Because the skills and qualifications of contractors can vary, consumers are advised to seek referrals and references, and to always solicit a written bid.
Thanks to the staff at the Better Business Bureau office in Spokane for their support.