The Public Counsel Section of the Washington State Attorney General’s Office has reached an agreement with Qwest, CenturyLink, and the staff of the Washington Utilities and Transportation Commission (UTC) on a set of conditions to benefit consumers affected by the companies’ proposed merger. Details here. 

A federal bill imposing new restrictions on online retailers will help protect consumers from sneaky marketing methods used to deceive shoppers into paying for additional services they didn’t want.

Consumer Protection Division Chief Doug Walsh submitted this letter to the editor of the News Tribune in reaction to a Nov. 18 editorial about a hard money letter.

A FCC study shows most Internet users only receive half of the advertised broadband speed.