Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

Click for frequently asked questions

Equifax

Cost to place a freeze How to request a freeze How to temporarily lift a freeze How to permanently remove a freeze How to change PIN
  • Identity Theft Victims: Free (submit valid police report)
  • All Adults 65 and Older: Free
  • Electronic Data Breach Victims (unencrypted personal information stolen or otherwise compromised): Free, for the time being (submit security breach notice)
  • Non-Victims Under 65 years old: $10

Guidelines for Placing a Freeze (links to Equifax site)

  • Online: https://www.freeze.equifax.com
  • Phone: 1-800-685-1111
  • Mail*:
    Equifax Security Freeze
    P.O. Box 105788
    Atlanta, GA 30348
    * AGO recommends certified mail when sending personal information.

Include:

  • Name, current and former address, Social Security number, date of birth
  • Proof of current address such as a utility bill
  • Pay by check, money order or credit card. Credit card (Visa, Master Card, American Express or Discover). Give name of card, account number, expiration date, identification number from back of card
  • ID theft victim must include: valid copy of police report, investigative report or complaint filed with other governmental law enforcement agency report (such as DMV report)

Provide:

  • 10-digit PIN
  • Date range of your lift
  • If making request by mail, also provide proof of identity and current address. See "Request a Freeze."

Cost: Free for ID theft victims and those 65 or older; $10 for everyone else.

If you lose your security freeze confirmation number you must write to Equifax Security Freeze, P.O. Box 105788, Atlanta, Georgia 30348 and provide your identity information.

 

Experian

Cost to place a freeze How to request a freeze How to temporarily lift a freeze How to permanently remove a freeze How to change PIN
  • Identity Theft Victims: Free (submit valid police report)
  • All Adults 65 and Older: Free
  • Electronic Data Breach Victims (unencrypted personal information stolen or otherwise compromised): $10 unless information has been fraudulently used to commit identity theft
  • Non-Victims Under 65 years old: $10

Guidelines for Placing a Freeze (links to Experian site)

  • Online: www.experian.com/freeze
  • Mail*:
    Experian Security Freeze
    P. O. Box 9554
    Allen, TX 75013
    * AGO recommends certified mail when sending personal information.

    For overnight mail, use this address:
    Experian
    711 Experian Parkway
    Allen, TX 75013

Include:

  • Full name, with middle initial and Jr./Sr., etc., current address and home addresses for past two years, Social Security number, birth date
  • Proof of government-issued ID card (driver’s license, military, etc.)
  • Proof of current address such as utility bill, bank or insurance statement. (NOT ACCEPTABLE: credit statements, voided checks, lease agreement, magazine subscriptions or postal service forwarding orders)
  • Pay by check, money order or credit card. Credit card: Give name of card, account number and expiration date.
  • ID theft victim must include: valid copy of police report, investigative report or complaint filed with law enforcement agency
  • Online: www.experian.com/freeze
  • Phone: 1-888-EXPERIAN (1-888-397-3742)
  • Provide:

  • Name, address, birth date, Social Security number

  • PIN
  • Select option for 7, 15 or 30 days
  • Cost: Free for ID theft victims; $10 for everyone else.

  • Log on to ww.experian.com/freeze  or call 1-888-EXPERIAN (1-888-397-3742), or write to Experian Security Freeze, P.O. Box 9554, Allen, TX 75013
  • Enter you identification information (name, address, birth date, Social Security number)
  • Provide PIN
  • Cost: Free for ID theft victims, $10 for everyone else

Log onto to www.experian.com/freeze

 

Transunion

Cost to place a freeze How to request a freeze How to temporarily lift a freeze How to permanently remove a freeze How to change PIN
  • Identity Theft Victims: Free (submit valid police report)
  • All Adults 65 and Older: Free
  • Electronic Data Breach Victims (unencrypted personal information stolen or otherwise compromised): $10 unless information has been fraudulently used to commit identity theft
  • Non-Victims Under 65 years old: $10

TransUnion:

Guidelines for Placing a Freeze (links to TransUnion website)

Provide:

  • Social Security Number, address, date of birth and other documentation, as requested.
  • Proof of address, such as driver's license or state-issued ID card.
  • Pay by check or credit card.

Provide:

  • TransUnion file identification number (FIN)
  • Security Freeze PIN
  • Start and end dates. Minimum period is three days, maximum is 30 days.
  • A global lift will allow any third-party with a permissible purpose to receive your credit report. A specific third-party lift will allow only those with a unique access code to receive your credit report. This access code will be provided to you at the time the specific third-party lift is set.
  • Payment by credit card (American Express, Discover, MasterCard, VISA)

Cost: Free for ID theft victims , those 65 and older and online requests; $10 for everyone else.

  • Online: http://www.transunion.com/personal-credit/credit-disputes/credit-freezes.page
    (No fee if request made online.)
  • Phone:  888-909-8872 if you wish to temporarily lift your Security Freeze via telephone.
  • Mail:
    Complete the Lift section of the Security Freeze Form that was sent to you when you requested the freeze.
  • TransUnion will remove the Security Freeze within three business days and will notify you of the removal

    Cost: Free for ID theft victims, those 65 and older and online requests; $10 for everyone else.

Mail:
TransUnion LLC
P.O. Box 2000
Chester, PA 19016

Include TransUnion file identification number (FIN), Social Security number, birth date, and PIN

If you lose the PIN that was issued to you when you added the Security Freeze to your credit file, you may request a new one in writing.  Provide proof of identification, such as a copy of your driver's license, passport, birth certificate or other proper identification forms.