Whether you plan to build, remodel or add-on, your home improvement project may require the services of a contractor. Your project may cost thousands of dollars, so choosing a qualified contractor is very important. Occasionally, disputes between contractors and customers emerge due to construction defects, billing disputes, liens, or other issues. It is important to note that state law primarily recognizes these disputes as contractual issues best resolved through private legal action.
Limited protections, however, can be found at the Washington State Department of Labor and Industries (LNI). For detailed information on laws regulating the construction industry, best practices for hiring a contractor, and links to contractor complaint forms, please contact:
Department of Labor and Industries
- Contractor Registration line at (800) 647-0982 or the LNI Contractor Information Website
- You can also learn more about shopping for contractors at LNI's Protect My Home Website
The Attorney General is prohibited by law from acting as a private attorney on a complaint; however, we may choose to investigate or take action against businesses or individuals who have violated Washington State’s Consumer Protection Act. If you would like to file a complaint, please visit www.atg.wa.gov/file-complaint.