Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

Have you ever been in the middle of something and gotten a call from a number you didn’t know? Have you answered the phone only to realize it’s not even a person on the other side of the line? Are you tired of listening to prerecorded messages trying to sell you something from telemarketing companies that you want nothing to do with? Every year thousands of people deal with the same issue as you, but change may be coming!

Until now, telemarketers have been using any access to your phone number as consent to call you, and there seemed to be little anyone could do about it. Fortunately, thanks to the hard work of Attorney General Bob Ferguson, along with 44 other attorneys general, the Federal Communications Commission (FCC) has reached the conclusion that telephone carriers DO have the right to offer call blocking technology that could eliminate those pesky robocalls.

A letter was sent out to AT&T, Sprint, Verizon, T-Mobile, and CenturyLink urging them to give their customers the power to control access to their phones by offering this technology. Because of this, consider following up with your telephone carrier in the near future, since they may have the solution to preventing robocalls permanently. Click here to see what Attorney General Bob Ferguson had to say to your phone carriers.

If your phone carrier does not yet offer this service, here are a few steps that you can take if you feel that you are getting harassed by robocalls:

1. Get on the Do Not Call Registry. Not only is it free and simple, it also makes it illegal for telemarketers to call your house.
2. File a Complaint! Are you still getting the calls? It’s time to file a formal complaint with the Federal Trade Commission (FTC). It’s only through sharing your voice that agencies like the FTC or AGO know that change is needed.
3. Keep Your Number Private. The more people that you give out your number to, the easier it is for people to reach you via robocalls. The best way to avoid this is to make it so that only people you trust have access to your contact information.

You can also file a consumer complaint with the Attorney General’s Office here: http://atg.wa.gov/file-complaint

 

Comments (2)

Subject: Legitimate Calls Only
Comment: 
It's very annoying when someone calling you from the companies promoting their products. I have nothing to do with it, but doing a taxi business, I need legitimate calls only. Thank you for sharing your tips on how to handle this kind of annoying calls. This should be stop, there are plenty of ways to promote a product with out harassing the people.
Posted By : Rocky Ahmed at 12/15/2015 at 12:35am
Subject: Anonymous or No Caller ID Caller
Comment: 
Thank you for the article. I registered the company main number to the Do Not Call Registry months ago but still received a lot of soliciting calls. We don't mind them but there's a particular one that concerns me. There's no caller ID and they always declare themselves as Washington State Chamber of Commerce and always asked when the company planning to move and hang up when we tried to get more information. We cannot report them to the web for possible soliciting call because there's no information to report. Sometimes, there're a few calls within a day. Thank you again!!
Posted By : Jojo Cowan at 09/26/2016 at 3:24pm

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