AGO COMMITMENT TO ACCESSIBILITY
The Attorney General’s Office (AGO) is committed to ensuring that all of the information, services and technology we provide are accessible to everyone. We foster an inclusive environment for all visitors to our facilities and users of our AGO technology, including our website. If you require assistance accessing AGO sites or services, or would like to report an issue related to accessibility, please contact us.
HOW TO REQUEST SUPPORT FOR ACCESSING OUR SERVICES
For help accessing AGO sites or service, use this online contact form or call us at (360)753-6200. Persons who are deaf or hard of hearing can reach us by calling 7-1-1 for Washington Relay Service. Persons with speech impairment can call 877-833-6341 (STS).
To request a reasonable accommodation to access AGO services, complete and submit the online Request an Accommodation form or print, complete and mail this Request for Reasonable Accommodation form (PDF) to the AGO Accessibility Coordinator at the address below.
HOW TO REPORT AN ISSUE OR FILE A COMPLAINT ABOUT ACCESSING OUR SERVICES
To report an issue or file a grievance concerning access to AGO sites or services, use this online File a Grievance form or download this File a Grievance form (PDF). You can also contact the AGO Accessibility Coordinator to request that a complaint form be sent to you. We will contact you within 15 days after receipt of grievance. You should file the complaint or grievance within 60 days of the occurrence and you must include:
- A description of the issue or concern
- The date and location of the occurrence
- The name, address and phone number of the complainant
HOW TO CONTACT THE AGO ACCESSIBILITY COORDINATOR
The AGO Accessibility Coordinator assists constituents with needs in getting into or around AGO buildings.
PO Box 40130
Olympia, WA 98504-0130
(877) 833-6341 (STS)
Washington Relay Service, call 711
Fax: (360) 586-7680
Online: AGO Accessibility
The use of this grievance process as a means to achieve a prompt and equitable resolution shall not impair the complainant’s pursuit of other remedies, such as filing a complaint with responsible federal and state agencies. It is also not a prerequisite to pursuing other remedies with outside agencies. This grievance procedure does not apply to complaints related to AGO employment, which are governed by other AGO policies.