Safeguarding Consumers | Washington State

A key priority for the Attorney General’s Office is to safeguard consumers from fraud and unfair business practices by:

Enforcing consumer protection and antitrust laws, recovering refunds for consumers and imposing penalties and injunctions on offending businesses.
Educating the public on issues such as identity theft and scams that target seniors, minorities and vulnerable populations.
Informally resolving complaints between consumers and businesses at no cost to either party. On average, two out of three complaints filed with our office are satisfactorily resolved.
Administering Washington's Lemon Law for new motor vehicle warranty enforcement, including arbitration, education, and manufacturer and dealer enforcement.
Administering the Manufactured Housing Dispute Resolution Program to help manufactured/mobile home tenants and landlords resolve disputes.
Representing consumers who would not otherwise have an effective voice in cases regarding utility company rates and operations.

Consumer Protection News Releases

Sep 17 2026

WA, FTC reach $225M settlement with Amway for unfair and deceptive business practices

Amway Corp., one of the country’s largest multi-level marketing (MLM) companies, and two of its affiliates will pay $225 million to resolve allegations by the Federal Trade Commission (FTC) and the state of Washington that the companies use unfair and deceptive tactics to recruit members to Amway’s direct selling and MLM program.

Sep 17 2026

WA consumers get financial relief through auto lender settlement

Hundreds of Washington consumers will receive restitution through a $694 million multistate settlement with the subprime auto lender Credit Acceptance Corporation (CAC). The company will provide cash and debt relief to consumers nationwide to resolve allegations the company steered them into risky loans they would have difficulty repaying.

Sep 10 2026

Company to pay more than $520K over allegations of deceptive solicitations to small businesses in Washington

Registrar Agency LLC will pay more than $520,000 in a settlement to resolve allegations the company sent more than 190,000 solicitations to Washington businesses that deceptively appeared to be bills from a government agency.

Aug 31 2026

Washington joins FTC lawsuit alleging Amazon inflated ad pricing

A new lawsuit filed today by the Federal Trade Commission (FTC) and 22 states, including Washington, alleges that Amazon has for years artificially inflated the prices of ads on its e-commerce platform and misrepresented how the company sets ad prices.

Aug 26 2026

AG Brown announces largest Big Tech settlement in history

Washington Attorney General Nick Brown announced today a landmark $17.1 billion multistate settlement with Meta Platforms, Inc., to end litigation alleging the company knowingly failed to protect children on Facebook and Instagram.