Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

For many consumers a car – new or used – is the single most expensive purchase they ever make. The choices you make related to your car can make a major difference in your wallet. Should you buy or lease? New or used? And what's the best way to get it repaired? The answers are different for every consumer, but the information on this site can help steer you in the right direction. Whether you are buying, leasing, selling, or repairing, it's always better to be an informed consumer!


Buying and Leasing Cars Brochure (PDF)
Compra y Arriendo de AUTOMÓVILES (PDF)
Auto Repair Brochure (PDF)
Reparaciones del automotor (PDF)

Please use the following links for more information on purchasing cars. 

Resources & Links

The Attorney General's Office provides information and informal complaint resolution services to consumers and businesses.  You may file a complaint with the Attorney General’s Office either online via our File a Complaint page or by mail.

The Attorney General cannot act as your private attorney. If your complaint needs immediate legal action, you should consider private legal action in Small Claims Court (no attorney necessary) if your claim is under $5,000.  You can find more information about Small Claims Court here.  If your complaint involves more than $5,000, you may want to contact a private attorney.  If your problem involves substantial continuing problems with warranty repairs to a new car, you may be eligible for arbitration through Washington’s Lemon Law.

Department of LicensingDealer Division

Department of Ecology, Vehicle Emissions

National Highway Traffic Safety Administration