Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

If you live in Washington and purchased products or services from a business that is subject to a consumer protection court order or settlement, you may be eligible for a refund or other relief restitution.

In some cases, consumers must submit valid claims in order to receive payment.  In other situations, payment is sent directly to eligible consumers whose contact information is on file with the company or the Attorney General’s Office.  Cases that require refund or other relief to consumers are listed below – click on the links for more information and how to submit a claim.

In re Nationwide Security Solutions, Inc.  Thurston County Cause No. 18-2-01445-34

Nationwide Security Solution (NSS) is based out of Vancouver Washington. NSS sends contracted sales representatives door to door to solicit the installation of home security systems. Monitoring of the security system is handled by a company called Monitronics.

Acting on complaints submitted to the Washington State Attorney General (AG), and the Better Business Bureau (BBB) an investigation was started on July 7, 2014.

At the conclusion of the investigation, an assurance of discontinuance (AOD) was signed by NSS and The Washington State Attorney General. The AOD is not an admission of wrongdoing. The AOD stipulates that NSS agrees to stop certain practices that violate the Washington State Consumer Protection Act (CPA). Click on the attached link to view the AOD in its entirety.

 

State of Washington v. Condo & Cruise Travel, LLC, dba Creative Vacations; Destination Bon Voyage, LLC, dba Max Travel USA and dba Costuless Travel; and Bradley Sisneros and Adriana Sisneros
King County Superior Court, Case No.  16-2-01864-5 SEA

Background: Defendants Bradley and Adriana Sisneros along with their affiliated companies listed above were in the business of marketing travel club members that promised free gifts for attending sales presentations and deep discounts (ranging from 30-70%) on the price of hotel rooms, condominiums, and cruise ship travel packages.  The State filed a lawsuit claiming that the Defendants violated the Washington Consumer Protection Act by making deceptive statements to Washington consumers about the discounts available, and also violated Washington’s Promotional Advertising of Prizes Act, and the Sellers of Travel Act.  To resolve the lawsuit, the State entered into a Consent Decree with Bradley and Adriana Sisneros that was approved by the Court. The Consent Decree provides for payments to Washington consumers who purchased travel club memberships from Defendants, and prohibits Mr. and Ms. Sisneros from marketing or selling travel clubs or travel related goods and services in the State of Washington, or to any Washington resident for a period of ten years.

Eligibility: Potential claimants who purchased travel club memberships from Defendants were to submit a claim form by March 15, 2018  to be eligible for restitution.  The claims period is now closed and no more claims will be accepted. 

A claims form, along with additional details regarding the lawsuit may be obtained by clicking on the links below:

 

State of Washington v. SBTickets.com LLC and Paul Jones
King County Superior Court, Case No. 15-2-05918-1

Background: Defendant Paul Jones and SBTickets.com LLC were in the business of selling sporting tickets including those for the Super Bowl.  They claimed that the orders were “100% Guaranteed”.  Defendants sold approximately 100 tickets to Washingtonians for the 2015 Super Bowl that they did not have at the time of sale.  Defendants failed to acquire sufficient tickets for these consumers.  The State filed a lawsuit claiming that Jones and SBTickets violated the Washington Consumer Protection Act.  To resolve the lawsuit, the State entered into a Consent Decree with the Defendants that was approved by the Court and received $15,000 to be used as restitution to consumers.  The Consent Decree provides for payments to Washington consumers who purchased Super Bowl XLIX tickets from Defendants that were not provided.

Eligibility: Potential claimants will be mailed a claim form at the address provided to the State by Sbtickets.com. The refund amount each consumer will receive is based on the total number of claimants and the $15,000 that the State received will be awarded on a pro rata basis. Consumers must return the claim form by the date specified on the claims form.

Claimants may find additional details regarding the lawsuit by clicking on the links below:

 

State of Washington v. Peter Cook and Carolyn Cook
Snohomish County Superior Court, Case No. 15-2-04345-3

Background: Peter Cook and Carolyn Cook doing business as C & C Consulting (collectively, the “C&C”) claimed to help clients navigate applications for state and federal need based programs – namely, Medicaid and U.S. Veterans Administration Aid and Attendance benefits.  C&C provided these services to approximately 473 clients since 2008.  The State filed a lawsuit claiming that C&C violated the Washington Consumer Protection Act by making deceptive representations to Washington consumers as part of their consulting services to those seeking state and federal needs based benefits.  To resolve the lawsuit, the State entered into a Consent Decree with C&C that was approved the Court.  The Consent Decree provides for payments to C&C’s former clients who state they were subject to unfair or deceptive practices by Peter Cook or Carolyn Cook.

Eligibility: Potential victims will be mailed a claim form at the address provided to the State by C&C Consulting. The refund amount each consumer will receive is based on the total number of claimants and will be awarded on a pro rata basis. Consumers must return the claim form by the date specified on the claims form.

Claimants may find additional details regarding the lawsuit by clicking on the links below: