AG Ferguson: Lumen will pay $825,000 to 1,099 customers over illegal pandemic disconnections
UPDATE February 2024: Checks have been sent to qualifying customers.
OLYMPIA — Attorney General Bob Ferguson announced today that Lumen, formerly CenturyLink, will pay a total of $825,000 to 1,099 Washington telephone customers it disconnected during the pandemic in violation of the emergency health and safety moratorium. The payment resolves two separate investigations by Ferguson’s Public Counsel Unit and his Consumer Protection Division.
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