Washington State

Office of the Attorney General

Attorney General

Bob Ferguson


Burns Towing ignored complaint from service member

OLYMPIA — As a result of a lawsuit filed by Attorney General Bob Ferguson, a Pierce County Superior Court judge ruled today that a Tacoma-based towing company and its Military and Veterans Initiative logoowner, Kristine Zachary, illegally auctioned off vehicles owned by active-duty military service members.

Judge Michael Schwartz ruled today that Burns Towing Inc. violated the Servicemembers’ Civil Relief Act, or the SCRA, a federal law that provides protections to active-duty service members, including the protection from having their property sold at auction while on active duty. This law requires companies to obtain a court order before selling at auction vehicles owned by active duty service members.

Ferguson filed the lawsuit after Burns Towing ignored a complaint from an active duty Navy sailor.

Under today’s court order, Burns Towing will be required to pay restitution to all service members who suffered financial losses when the company towed their car. There will be a hearing at a future date to determine whether Burns towing will pay an additional penalty for violating the law.

Additionally, the court found that Burns Towing and its owner committed unfair acts and practices under the Consumer Protection Act by failing to investigate whether or not the owners of vehicles it sold at auction were active duty servicemembers, including failing to using the free, publically available database operated by the Department of Defense.

“Washington service members earned these important protections while they are on active duty serving our nation,” Ferguson said. “These men and women earned the right not to worry about their property being illegally sold while they’re serving us on active duty. Burns Towing disregarded these important legal protections for our military personnel. I will continue to enforce these laws to make sure service members have the protections they have earned.”

In September 2018, Ferguson filed a lawsuit in Pierce County Superior Court against Burns Towing for illegally auctioning off a military service member’s vehicle while he was on active duty. Burns Towing had no policies and procedures in place to comply with the SCRA.

After filing the lawsuit, the Attorney General’s Office investigated whether Burns Towing unlawfully sold other active duty service members’ vehicles at auction without first obtaining a court order. The Attorney General’s Office uncovered evidence that Burns Towing sold as many as many as 35 service members’ vehicles while they were on active duty.


Servicemembers' Civil Relief Act

Military service is often associated with difficulties, including long periods away from family and friends, and frequent moves to new duty stations. Consequently, Washington service members who are called to active duty enjoy important legal protections under both the Washington State Servicemembers Civil Relief Act and the nearly identify federal Servicemembers Civil Relief Act (SCRA). In 1943, the United States Supreme Court explained that the purpose of these laws is to “protect those who have been obliged to drop their own affairs to take up the burdens of the nation.”

One of the many legal protections afforded service members under the SCRA is the requirement that a person or entity holding a lien on an active duty service member’s property — including a towing company holding a storage lien against a motor vehicle — must obtain a court order prior to enforcing the lien by selling the vehicle at auction.


Burns Towing ignored Petty Officer 2nd Class Alex Vaughn’s complaints

While deployed on an aircraft carrier, local Navy sailor Petty Officer 2nd Class Alex Vaughn left his car at an apartment complex in Pierce County, home to thousands of veterans and active service members. While Burns Towing legally towed the vehicle, the company proceeded to sell it without verifying the military status of its owner and obtaining a court order as required by law.

When Vaughn returned home and realized his car had been impounded, he contacted the Navy Legal Assistance Office. JAG attorney Sarah Trent sent a letter to Burns Towing regarding the towing company’s violation of the law. The letter from the Navy informed Burns of its legal obligations under the law. “As I am sure you are aware, the Service Member’s Civil Relief Act, 50 U.S. Code § 3958, prevents sale of a storage lien of an active duty service member.” Burns Towing ignored the letter.

After Burns Towing ignored the first letter from the Navy Legal Assistance Office, Vaughn then contacted the Attorney General’s Office. The Attorney General’s Office responded to Vaughn’s complaint by writing to Burns Towing and asking Burns Towing to respond to Vaughn’s complaint. Kris Zachary, the owner of Burns Towing, responded to the complaint without acknowledging the company’s legal obligations under the SCRA. Zachary’s response confirmed that Burns Towing sold Vaughn’s vehicle at auction without making any attempt to verify whether the vehicle was owned by a service member on active duty. Zachary did not offer to make any restitution to Vaughn, or promise to comply with the SCRA in the future.


Burns Towing had no policies and procedures in place to comply with the SCRA

Despite a large military presence within Pierce County — and the high likelihood that a towed vehicle may be operated by an active duty service member — Burns Towing never developed policies or procedures to comply with the SCRA prior to the Attorney General’s lawsuit. Burns Towing failed to take reasonable steps to determine whether the vehicles it sold at auction belonged to active duty servicemembers.

The Department of Defense provides an active-duty service member database that companies can use to verify military status. This search, available for free on the SCRA website, requires either a date of birth or a social security number to verify a person’s military status. Without that information, a company can pay a private company about $35 to run a search for them. Debt collectors routinely use these resources to avoid violating the SCRA. Burns Towing did not use this database prior to the Attorney General’s lawsuit.

Burns Towing is based near Joint Base Lewis-McChord, one of the five largest military bases in the world.

After Ferguson’s lawsuit, Burns Towing began running searches to determine whether the vehicles it planned to sell at auction were registered to active duty service members. Judge Schwartz ordered Burns Towing to continue complying with the SCRA’s protections.

Assistant Attorney General John Nelson is handling the case for the Attorney General’s Office.


Veterans Initiative

The lawsuit is part of the Attorney General’s Military and Veterans Initiative, Ferguson’s ongoing effort to stand up for Washington’s military service members and veterans. The initiative involves engaging and educating military service members and veterans about their rights and the resources available and vigorously enforcing the legal protections within the Attorney General’s authority.

The Attorney General’s Office of Military & Veteran Legal Assistance, created by Attorney General request legislation in 2017, promotes and facilitates access to civil legal services for Washington’s current and former military service members. OMVLA is authorized to recruit and train volunteer attorneys, maintain a registry of available services and volunteers, assess requests for legal assistance and refer such requests to registered volunteer attorneys and legal aid providers.

Veterans and service members who were affected by similar conduct, or any other deceptive business practices, may file a complaint with the Attorney General’s Office at https://www.atg.wa.gov/file-complaint.


The Office of the Attorney General is the chief legal office for the state of Washington with attorneys and staff in 27 divisions across the state providing legal services to roughly 200 state agencies, boards and commissions. Visit www.atg.wa.gov to learn more.

Media contact:

Brionna Aho, Communications Director, (360) 753-2727; Brionna.aho@atg.wa.gov

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