Washington State

Office of the Attorney General

Attorney General

Bob Ferguson


AG-requested Student Loan Advocate now available to help borrowers

OLYMPIA — Attorney General Bob Ferguson today released an updated Student Loan Survival Guide, which provides tips and resources for those impacted by student loans, including high school students thinking about taking out student loans, former college students making repayments and parents who cosigned loans.

Among updates to the guide is information about the new Student Loan Advocate at the Washington Student Achievement Council (WSAC), a position created by AG-request legislation last year. The advocate is now available to help student loan borrowers understand the terms of their loans and options available to them, such as loan forgiveness and deferment.Student Loan Initiative II-02.png

Students can contact the advocate directly by calling (833) 881-0397, sending an email to LoanAdvocate@wsac.wa.gov or visiting https://wsac.wa.gov/loan-advocacy.

“Too many Washingtonians are struggling to repay more than $24 billion in student loans, and they’re not getting help from Betsy DeVos’ Department of Education,” Ferguson said. “This guide can help borrowers navigate the complex student loan process and connect them with an advocate dedicated to making it easier for them.”

“Students who work so hard to earn a college credential should not be saddled with burdensome debt or predatory collection practices,” said WSAC Executive Director Michael P. Meotti. “What is almost worse is the debt-relief scams popping up everywhere. We look forward to working with the Attorney General’s Office to ensure borrowers get accurate information and the one-on-one support they need to make good decisions for their future.”

The Student Loan Survival Guide was originally published in January 2017. The guide provides up-to-date information about picking a credible school, taking out loans, repayment and loan forgiveness eligibility. The guide also includes sections specifically for transfer students, parents of students, cosigners, military service members and veterans.

Last year, Ferguson’s agency-request bill providing vital protections for Washington’s more than 800,000 student loan borrowers passed the state legislature. This bill, known as the Student Loan Bill of Rights, created the WSAC student loan advocate position. The new law also requires student loan servicers to credit borrowers’ payments within one business day, respond to requests for information promptly in writing and refund fees assessed in error, among other standards. Sen. Marko Liias, D-Lynnwood, and Rep. Monica Stonier, D-Vancouver, sponsored the legislation.

Student loan work of the Attorney General’s Office

Ferguson has filed two lawsuits against the federal government to defend important student loan protections. A federal judge ruled in one case that the Department of Education improperly delayed borrower defense protections. The other case, regarding the gainful employment rule, is still ongoing. Ferguson has also urged the federal government to protect students in 10 separate multistate letters.

The Attorney General’s Office introduced the Student Loan Transparency Act in 2017, a bill that requires schools to provide students basic information on their student loans. The bill passed overwhelmingly in the House with a bipartisan vote and unanimously in the Senate.

In January 2017, Ferguson filed a lawsuit, along with the state of Illinois and the U.S. Consumer Financial Protection Bureau, against loan servicer Navient. The lawsuit alleges that Navient engaged in a number of unfair and deceptive practices, including misapplying borrower payments and using aggressive and misleading collection tactics.

Ferguson has obtained debt relief for thousands of student borrowers who attended for-profit colleges that used misleading and deceptive recruitment practices. He has also recovered almost $1.5 million cracking down on debt adjustment companies that charge fees to help borrowers consolidate their federal student loans and enroll in income-driven repayment plans — tasks that borrowers’ loan servicers can and should help them with for free.

More information on the office’s student loan work is available here.


The Office of the Attorney General is the chief legal office for the state of Washington with attorneys and staff in 27 divisions across the state providing legal services to roughly 200 state agencies, boards and commissions. Visit www.atg.wa.gov to learn more.


Brionna Aho, Communications Director, (360) 753-2727; Brionna.aho@atg.wa.gov