Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

Calling all current and former AT&T Mobility customers: If you have a wireless phone, you may have paid $2.99 per month without your knowledge for a program called Roadside Assistance. If you didn’t use the service and didn’t authorize the addition of the service to your wireless account, you may qualify for a refund under a new settlement.

The Attorney General’s Office reached an agreement with AT&T Mobility, LLC, and Asurion Roadside Assistance Services, LLC, in which AT&T Mobility agrees to provide at least partial refunds to qualifying current and former customers – including some previous Cingular Wireless subscribers. An eligible consumer may receive up to $26.91, nine months’ worth of those $2.99 charges.

The state’s investigation looked into allegations of “cramming,” a deceptive practice where businesses stuff fees for services consumers never authorized onto their bills, and into allegations that AT&T Mobility failed to disclose material terms about its free trial offer of Roadside Assistance.

AT&T Mobility and Asurion denied any wrongdoing but have agreed to restrictions on how they market Roadside Assistance in the future.

{UPDATE}: Postcards have been sent by AT&T to eligible consumers. Claim forms are due within 45 days of receiving notice and can be submitted online at www.washingtonroadsideassistance.com. Alternatively, you can download a claim form and mail it or call 1-866-459-3653 to request a form.  The deadline to submit an online claim form is July 11, 2009.

See our Web site at www.atg.wa.gov/settlements.aspx for more details.


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