Other LanguagesCalling all current and former AT&T Mobility customers: If you have a wireless phone, you may have paid $2.99 per month without your knowledge for a program called Roadside Assistance. If you didn’t use the service and didn’t authorize the addition of the service to your wireless account, you may qualify for a refund under a new settlement.
The Attorney General’s Office reached an agreement with AT&T Mobility, LLC, and Asurion Roadside Assistance Services, LLC, in which AT&T Mobility agrees to provide at least partial refunds to qualifying current and former customers – including some previous Cingular Wireless subscribers. An eligible consumer may receive up to $26.91, nine months’ worth of those $2.99 charges.
The state’s investigation looked into allegations of “cramming,” a deceptive practice where businesses stuff fees for services consumers never authorized onto their bills, and into allegations that AT&T Mobility failed to disclose material terms about its free trial offer of Roadside Assistance.
AT&T Mobility and Asurion denied any wrongdoing but have agreed to restrictions on how they market Roadside Assistance in the future.
{UPDATE}: Postcards have been sent by AT&T to eligible consumers. Claim forms are due within 45 days of receiving notice and can be submitted online at www.washingtonroadsideassistance.com. Alternatively, you can download a claim form and mail it or call 1-866-459-3653 to request a form. The deadline to submit an online claim form is July 11, 2009.
See our Web site at www.atg.wa.gov/settlements.aspx for more details.