Other LanguagesWashington residents like to shop, but our records show they don’t always have a positive experience. ... Complaint analysts in our Consumer Resource Centers say they frequently hear disputes over refund policies and shipping costs. ... But consumers could avoid many unpleasant surprises if they take the initiative ...
The Attorney General’s Consumer Protection Division released its annual Top 20 list of consumer complaint categories today in conjunction with National Consumer Protection Week. Each day this week, we’ll post a tip related to industries that receive the most complaints. Complaints about communications companies, which primarily include phone companies, held onto 1st place for at least the eighth consecutive year. So today we offer tips on selecting a wireless phone plan: